for Executives and Senior Leaders
Respecting another’s viewpoint is key to deflating potential conflicts in the workplace. The pause technique coupled with the self-awareness of unconscious thought patterns can immediately change a potential conflict into a productive and clarifying conversation. You will develop skills to mitigate the eight typical causes of conflict.
- Understand the different elements of conflict by defining disruptive and constructive conflict.
- Identify causes of organizational conflict and create an environment to reduce negative conflict.
- Take ownership of conflict with an action plan that includes development of conflict management skills.