for Mid to senior level leaders
Conflict needs to be effectively managed in order to contribute to the success of the organization. It has a direct impact on the efficiency, productivity of your organization. Employees lose an average of 2.1 hours per week to conflict, and managers lose about 20 percent of their time to resolving conflict. At the same time, conflict can be a motivator that generates new ideas and innovation as well as leads to increased flexibility and a better understanding of working relationships.
- Emphasis on the five major styles of conflict management—collaborating, competing, avoiding, accommodating and compromising.
- Learn the value of “pause” to avoid reacting vs. responding.
- Understand when and how to use each style to help control conflict and lead to an improved working environment resulting in a better bottom line.
- Evaluate how you instinctively respond to conflict.
- Analyze workplace conflict resolution protocols to mitigate conflict.