for New or First-time Managers
Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics will determine a positive or negative outcome. Patience and learning to discern what is being said from one’s filter are key components to Mastering conflict..
- Examine listening skills and learn the fundamentals of conflict resolution positive conflict and communication skills.
- Learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations.