Conflict Management

Managing Conflict In the Workplace

With different personalities, goals and working styles, workplace disagreements are inevitable. Without the confidence and skills to manage conflict, professionals tend to avoid conflict, hoping that it will work itself out, while inadvertently allowing it to fester and escalate into a significant drain on organizational resources. When handled properly, however, conflict can lead to innovative solutions and more cohesive relationships in the workplace. Learn in three simple and effective steps a structured approach to conflict resolution. The steps lead people to understand themselves and one another, then to discuss their shared reality, and finally take active steps to create their ideal reality. Non-flicked is more than conflict resolution, it is a new way to guide you to strengthen and build your relationships at work and at home.

Resolving conflict doesn’t happen through blame and shame, but rather understand each other’s differences through self-awareness and emotional intelligence.

  • 4 Hours

    CM101Level 1

    for New or First-time Managers
    March 21, 2023 02:00 p.m. EST
    May 9, 2023 02:00 p.m. EST


    Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics will determine a positive or negative outcome. Patience and learning to discern what is being said from one’s filter are key components to Mastering conflict..

    FormatOnlineCertificateUpon Completion


    • Examine listening skills and learn the fundamentals of conflict resolution positive conflict and communication skills.
    • Learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations.
  • 6 Hours

    CM201Level 2

    for High-potential, First-time Managers
    March 21, 2023 04:00 p.m. EST
    May 9, 2023 04:00 p.m. EST


    Conflict in the workplace is normal and it is impossible to avoid conflicting viewpoints. Unresolved workplace conflict may result in employee dissatisfaction, decreased productivity, poor team performance, high turnover, and lack of creativity.
    Not all conflict is bad, nor is it inherently negative, but how conflict is handled has a direct impact on workplace culture. Proper identification and understanding of conflict allow effective resolutions, some of which may yield positive outcomes.

    FormatOnlineCertificateUpon Completion


    • Examine the different types of conflict. Focus on intercultural conflicts in today’s global workplace.
    • Explore how competing interests and goals power imbalances and other factors influence the nature of conflict and management strategies.
    • Analyze a specific conflict and outline an approach to management and resolution.
  • 8 Hours

    CM301Level 3

    for Mid to senior level leaders
    March 22, 2023 03:00 p.m. EST
    May 10, 2023 03:00 p.m. EST


    Conflict needs to be effectively managed in order to contribute to the success of the organization. It has a direct impact on the efficiency, productivity of your organization. Employees lose an average of 2.1 hours per week to conflict, and managers lose about 20 percent of their time to resolving conflict. At the same time, conflict can be a motivator that generates new ideas and innovation as well as leads to increased flexibility and a better understanding of working relationships.

    FormatOnlineCertificateUpon Completion


    • Emphasis on the five major styles of conflict management—collaborating, competing, avoiding, accommodating and compromising.
    • Learn the value of “pause” to avoid reacting vs. responding.
    • Understand when and how to use each style to help control conflict and lead to an improved working environment resulting in a better bottom line.
    • Evaluate how you instinctively respond to conflict.
    • Analyze workplace conflict resolution protocols to mitigate conflict.
  • 12 Hours

    CM401Level 4

    for Executives and Senior Leaders
    March 23, 2023 03:00 p.m. EST
    May 11, 2023 03:00 p.m. EST


    Respecting another’s viewpoint is key to deflating potential conflicts in the workplace. The pause technique coupled with the self-awareness of unconscious thought patterns can immediately change a potential conflict into a productive and clarifying conversation. You will develop skills to mitigate the eight typical causes of conflict.

    FormatOnlineCertificateUpon Completion


    • Understand the different elements of conflict by defining disruptive and constructive conflict.
    • Identify causes of organizational conflict and create an environment to reduce negative conflict.
    • Take ownership of conflict with an action plan that includes development of conflict management skills.
  • 16 Hours

    CM501Level 5

    for Executives and Senior Leaders
    March 27, 2023 03:00 p.m. EST
    May 15, 2023 03:00 p.m. EST


    At a leadership level, conflict resolution can play a big role in a leader’s daily regiment. Learning conflict neutralizers can help teams manage conflict effectively and constructively, as well as mitigate potential conflicts by being consciousnessly aware of the pulse of their team, peers and stakeholders. Constructive conflict results in cooperation, collective focus, and a win-win approach. Often leaders are tasked with having diplomacy on two sides of an issue, which can often lead to overwhelm if practices in resilience are not established. Fostering a calm presence leads to a positive and productive workforce, where communication and openness are the norm.

    FormatOnlineCertificateUpon Completion


    • Learn how constructive conflicts can result in cooperation, collective focus and a win-win approach.
    • Be an example of how complete and honest information can develop and blossom trust within colleagues and culture.
    • Learn the skills of focusing on the issue rather than the person when conflicts arise.
    • Learn what peaceful conflict resolution looks like and develop a nonflict culture through negotiation and understanding.
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Rated 4.8 out of 5
4.8 out of 5 stars (based on 18 reviews)
Very good17%
Avatar for Oliver H.
Oliver H.
Rated 5 out of 5
1 year ago

This class has provided me with valuable insights and techniques to cultivate a culture of open communication and understanding, empowering my team to address conflicts constructively and effectively.

Avatar for Charlie S.
Charlie S.
Rated 5 out of 5
1 year ago

The invaluable lessons I’ve learned in Managing Conflict In the Workplace have empowered me to be a more effective leader, inspiring my team to address issues openly and work together towards resolution.

Avatar for Emily J.
Emily J.
Rated 5 out of 5
1 year ago

After attending the Managing Conflict In the Workplace class, I feel more confident in navigating difficult conversations, mediating disputes, and fostering a culture of understanding and empathy.

Avatar for Ava G.
Ava G.
Rated 5 out of 5
1 year ago

I highly recommend the Managing Conflict In the Workplace class to anyone looking to develop their communication and negotiation skills and create a more cohesive and supportive workplace.

Avatar for Ethan G.
Ethan G.
Rated 5 out of 5
1 year ago

Attending this class has been a transformative experience, equipping me with practical techniques to address and mitigate conflicts and promote collaboration within my team.