Conflict Management

Managing Conflict In the Workplace

With different personalities, goals and working styles, workplace disagreements are inevitable. Without the confidence and skills to manage conflict, professionals tend to avoid conflict, hoping that it will work itself out, while inadvertently allowing it to fester and escalate into a significant drain on organizational resources. When handled properly, however, conflict can lead to innovative solutions and more cohesive relationships in the workplace. Learn in three simple and effective steps a structured approach to conflict resolution. The steps lead people to understand themselves and one another, then to discuss their shared reality, and finally take active steps to create their ideal reality. Non-flicked is more than conflict resolution, it is a new way to guide you to strengthen and build your relationships at work and at home.

Resolving conflict doesn’t happen through blame and shame, but rather understand each other’s differences through self-awareness and emotional intelligence.

  • 1.5 Hours

    CM101Level 1

    for New or First-time Managers
    August 16, 2022 2:00 p.m. EST
    October 4, 2022 2:00 p.m. EST


    Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics will determine a positive or negative outcome. Patience and learning to discern what is being said from one’s filter are key components to Mastering conflict..

    FormatOnlineCertificateUpon Completion


    • Examine listening skills and learn the fundamentals of conflict resolution positive conflict and communication skills.
    • Learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations.
  • 1.5 Hours

    CM201Level 2

    for High-potential, First-time Managers
    August 16, 2022 4:00 p.m. EST
    October 4, 2022 4:00 p.m. EST


    Conflict in the workplace is normal and it is impossible to avoid conflicting viewpoints. Unresolved workplace conflict may result in employee dissatisfaction, decreased productivity, poor team performance, high turnover, and lack of creativity.
    Not all conflict is bad, nor is it inherently negative, but how conflict is handled has a direct impact on workplace culture. Proper identification and understanding of conflict allow effective resolutions, some of which may yield positive outcomes.

    FormatOnlineCertificateUpon Completion


    • Examine the different types of conflict. Focus on intercultural conflicts in today’s global workplace.
    • Explore how competing interests and goals power imbalances and other factors influence the nature of conflict and management strategies.
    • Analyze a specific conflict and outline an approach to management and resolution.
  • 3 Hours

    CM301Level 3

    for Mid to senior level leaders
    August 17, 2022 3:00 p.m. EST
    October 5, 2022 3:00 p.m. EST


    Conflict needs to be effectively managed in order to contribute to the success of the organization. It has a direct impact on the efficiency, productivity of your organization. Employees lose an average of 2.1 hours per week to conflict, and managers lose about 20 percent of their time to resolving conflict. At the same time, conflict can be a motivator that generates new ideas and innovation as well as leads to increased flexibility and a better understanding of working relationships.

    FormatOnlineCertificateUpon Completion


    • Emphasis on the five major styles of conflict management—collaborating, competing, avoiding, accommodating and compromising.
    • Learn the value of “pause” to avoid reacting vs. responding.
    • Understand when and how to use each style to help control conflict and lead to an improved working environment resulting in a better bottom line.
    • Evaluate how you instinctively respond to conflict.
    • Analyze workplace conflict resolution protocols to mitigate conflict.
  • 5 Hours

    CM401Level 4

    for Executives and Senior Leaders
    August 18, 2022 3:00 p.m. EST
    October 6, 2022 3:00 p.m. EST


    Respecting another’s viewpoint is key to deflating potential conflicts in the workplace. The pause technique coupled with the self-awareness of unconscious thought patterns can immediately change a potential conflict into a productive and clarifying conversation. You will develop skills to mitigate the eight typical causes of conflict.

    FormatOnlineCertificateUpon Completion


    • Understand the different elements of conflict by defining disruptive and constructive conflict.
    • Identify causes of organizational conflict and create an environment to reduce negative conflict.
    • Take ownership of conflict with an action plan that includes development of conflict management skills.
  • 5 Hours

    CM501Level 5

    for Executives and Senior Leaders
    August 22, 2022 3:00 p.m. EST
    October 11, 2022 3:00 p.m. EST


    At a leadership level, conflict resolution can play a big role in a leader’s daily regiment. Learning conflict neutralizers can help teams manage conflict effectively and constructively, as well as mitigate potential conflicts by being consciousnessly aware of the pulse of their team, peers and stakeholders. Constructive conflict results in cooperation, collective focus, and a win-win approach. Often leaders are tasked with having diplomacy on two sides of an issue, which can often lead to overwhelm if practices in resilience are not established. Fostering a calm presence leads to a positive and productive workforce, where communication and openness are the norm.

    FormatOnlineCertificateUpon Completion


    • Learn how constructive conflicts can result in cooperation, collective focus and a win-win approach.
    • Be an example of how complete and honest information can develop and blossom trust within colleagues and culture.
    • Learn the skills of focusing on the issue rather than the person when conflicts arise.
    • Learn what peaceful conflict resolution looks like and develop a nonflict culture through negotiation and understanding.
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Rated 4.6 out of 5
4.6 out of 5 stars (based on 9 reviews)
Very good44%
Avatar for Ian M.
Ian M.
Rated 4 out of 5
3 months ago

This course has opened my mind to new ways of thinking and solutions to problems that I wasn’t aware of before. The best part: the material isn’t just theoretical, it’s practical!

Avatar for Rourke H.
Rourke H.
Rated 5 out of 5
4 months ago

The class has been hugely helpful. I’m feeling much more confident in my skills and understanding that conflict is unavoidable, but when handled properly, it can be productive!

Avatar for De R.
De R.
Rated 5 out of 5
4 months ago

I would definitely recommend this class to any coworker, friend or family member. What I have learned in this class has helped me approach workplace disagreements in a very different light and has helped me to resolve conflicts that have come up.

Avatar for Rutherford B.
Rutherford B.
Rated 4 out of 5
4 months ago

I found this course to be absolutely invaluable. I was so glad I took it, as it allowed me to understand how other people work and communicate. I now find it so much easier to manage situations that arise in the workplace.

Avatar for Allayne H.
Allayne H.
Rated 5 out of 5
4 months ago

I learned a lot from this class, I have no doubt that it has given me a new perspective on things. The conflict resolution skills we’ve learned are really helping me come up with new and innovative ideas.